The questions people ask before buying, and the ones they ask on the day the parcel arrives. If yours is missing, email us using the address at the foot of the page.
Choosing
Which size for my room?
Buy for the room you will run it in with the door closed, not for the whole flat. Coverage figures come from a test chamber; a real room with an open window will never match one.
What do the numbers on the page mean?
Every product page carries room coverage, filter class and filter service life, listed as the maker publishes them. Where a figure is not published we leave it blank rather than invent one.
Buying and delivery
What does delivery cost?
Free on orders of ₹5,999 and above. Below that, one flat ₹149 covers the whole order — no handling, packing, fuel or remote-area fees.
How long does it take?
Handling is 1 to 2 business days, then transit 3 to 9 business days — about 3 to 6 business days to metro PIN codes and 6 to 9 business days elsewhere in India. Total from Jaipur, Rajasthan: 4 to 11 business days. Orders confirmed after 3:00 PM IST join the next working day queue.
How can I pay?
UPI before dispatch, or Cash on Delivery when the parcel arrives. We do not accept credit cards, debit cards or PayPal, there is no card form on this site, and we do not offer EMI. Prices are in Indian rupees (INR).
Do you ship outside India?
No. We deliver within India only.
On arrival
Is this normal, or is it a fault?
Normal: a faint plastic or carbon smell in the first hours of running, and a filter that ships sealed in plastic which must be removed before use. A fault is different: it will not power on, the fan does not turn, the sensor or display is dead, the housing is cracked, or an accessory listed on the page is missing. Report a fault within 48 hours of delivery with the unboxing video.
Is anything not included?
Unless the product page lists it in the box, no — we do not supply replacement filters beyond the one fitted, because filters are a running cost we would rather state than bury. Buy those locally.
Care, returns and warranty
How do I look after it?
Vacuum or wash the pre-filter monthly, replace the carbon layer when odours return rather than on a calendar, and keep the intake clear of walls.
What is the return window?
7 days from delivery. The item must be unused, complete in the original packaging, with the invoice. Approved refunds are processed within 10 business days once it reaches us.
Is there a warranty?
We offer no six-month or manufacturer warranty of our own and we do not claim one. Where the maker provides a warranty, the card in the box governs it and we will point you to the right service channel. What we cover is condition on arrival.
Can I visit and see one?
No — we are online only, with no shop or showroom to visit. The registered address is where orders are packed and dispatched. That is exactly why room coverage, filter class and filter service life are spelled out on every product page.
Still need us?
- Ever Bloom Faux — sole proprietorship
- Address: near Kanha Restaurant, Queens Road, Vaishali Nagar, Jaipur, Rajasthan, 302021, India
- Phone: +91 83338 59235
- Email: [email protected]
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.